FAQs

We currently ship to the following countries and regions:

Australia, Canada, China, France, Germany, Hong Kong, India, Indonesia, Italy, Japan, Netherlands, Portugal, Singapore, South Korea, Spain, Taiwan, Thailand, United Kingdom, United States, Vietnam

Orders are usually shipped within 2–3 business days after payment is confirmed. Please note that shipping may take longer during busy periods or due to weather conditions.

Domestic shipping within Japan (excluding Okinawa and remote islands) is free of charge. For Okinawa and remote islands, shipping is free for orders over ¥3,000.

For international orders, shipping costs vary depending on the destination. Please check the final amount on the checkout page before completing your purchase.

Please enter your delivery address at checkout to view available shipping options.

International orders are shipped via EMS (Japan Post). For some countries, including the United States, Canada, and France, we use DHL or FedEx.

Shipping fees are automatically calculated at checkout, and customs duties or import taxes may be charged separately upon delivery.

These fees are determined by the laws and regulations of the destination country. Please check with your local customs office or shipping carrier for accurate information.

Please note: Prices displayed at checkout do not include customs duties or import taxes. These may be charged separately upon delivery.

If customs duties or import taxes are not paid in the destination country, the shipment may be returned or disposed of by the carrier. In such cases, we are unable to offer refunds or reshipments. Please ensure payment is completed when required.